Support




About our trusted e-commerce provider, Kagi

We have partnered with e-commerce specialists, Kagi, to provide you with the quick, convenient and secure purchase and download of iRingPro's Luxury Ringers. Kagi, and its certificate authority partners, offers a state-of-the-art, completely dependable security infrastructure that will give you more confidence than ordering almost anywhere else on the internet. For additional questions related to Kagi's infrastructure, click here.




Downloading iRingPro iPhone Ringtones

Once your order has been approved, you will receive an email that includes a temporary link, and simple instructions for downloading your iRingPro Ringer Collection.

If you would like to check the status of your order, please use our easy online Order Tracking System. It is available 24 hours a day, seven days a week.

You may also Contact Kagi directly via telephone or email.




Installing iRingPro Ringtones for iPhone on Mac OS X

Software Requirements:

Installing iRingPro Ringtones for iPhone on Mac OS X is easy. Simply double click the file you downloaded from our store to mount the disc. And then follow any one of the installation options below:

Easy Installation

  1. Drag and drop the folder ZEN COLLECTION onto the iTunes icon in your control strip.
  2. Sync your iPhone.

Alternate Installation #1 (optional)

  1. Open iTunes.
  2. Drag and drop the folder ZEN COLLECTION into your iTunes Library in the sidebar.
  3. Sync your iPhone.

Alternate Installation #2 (optional)

  1. Open iTunes.
  2. From the FILE menu, choose ADD TO LIBRARY.
  3. Navigate to and select folder ZEN COLLECTION.
  4. Sync your iPhone.

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Installing iRingPro Ringtones for iPhone on Windows / Vista PC

Software Requirements:

Installing iRingPro Ringtones for iPhone on a PC is easy. Just unzip the file you downloaded from our store, locate the folder titled "Ringers", then simply follow one of the installation options below:

Easy Installation

  1. Open iTunes.
  2. Drag and drop all iRingPro ".m4r" files (the ringers) into your iTunes Library in the sidebar.
  3. Sync your iPhone.

Alternate Installation (optional)

  1. Open iTunes.
  2. From the FILE menu, choose ADD FOLDER TO LIBRARY.
  3. Navigate to and select the folder "Ringers".
  4. Sync your iPhone.

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iRingPro Ringtones on Other Phones - MP3 Version

IMPORTANT:
Hladecek, LLC provides the MP3 version of it's successful iRingPro iPhone Ringtones as a service to users whose phones or PDAs can make use of the format. Some phones and PDAs cannot perform these functions. Please note that prior to purchasing iRingPro MP3 audio files, you are responsible for verifying that the transfer of MP3 audio files to your cell phone or PDA is possible, and that your carrier and phone operating system allow the assigning of custom MP3 audio files as ringtones. Hladecek, LLC does not assume any responsibility in the event that a phone or PDA is unable to perform such functions. Please review the End User License Agreement.

Installation:
Because the transfer of MP3 Audio Files differs for virtually every make and model of cell phone and PDA, Hladecek, LLC cannot possibly provide a tutorial on every manufacturer and wireless service provider, and therefore recommend that you refer to the steps outlined in your phone or PDA owners manual.




How To Configure iTunes to Sync Your iRingPro iPhone Ringtones (if ringtone syncing has been disabled)

By default iTunes automatically syncs all ringtones in your library when you sync your iPhone, however, if this function has been disabled and you wish to reactivate it, follow the steps below:

  1. Connect your iPhone to your computer, and open iTunes (if it doesn’t open automatically).
  2. In iTunes, select your iPhone in the sidebar.
  3. Choose the RINGTONES tab in main screen.
  4. Click SYNC RINGTONES (if it isn't already checked).
  5. Choose between ALL RINGTONES and move to the next step, or SELECTED RINGTONES and click the Ringers you wish to sync.
  6. Click APPLY in the lower-right corner of the screen.

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How to Assign iRingPro iPhone Ringtones as the Default Ring on the iPhone
  1. From the home screen, tap the Settings icon.
  2. In Settings, tap the Sounds menu.
  3. In Sounds, tap the Ringtone menu.
  4. This menu shows you the list of all the ringtones available on your iPhone. If you tap one, it will play, allowing you to preview the ringtone your iPhone will play every time a call comes in.
  5. When you have found an iRingPro Ringer that you like, tap it to select it. A checkmark will appear to the right to indicate that it is selected.
  6. Now, whenever a call comes in, that iRingPro Ringer will play.

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How to Assign iRingPro iPhone Ringtones to Specific Contacts
  1. From the iPhone home screen, tap the Phone icon.
  2. In the Phone application, tap the contacts icon in the bottom center.
  3. From your contacts list, select the person who you want to assign a ringtone to.
  4. When that person’s contact information appears, tap the Edit button in the top right corner.
  5. When the contact information is editable, you will see an item below their phone number that reads “Assign Ringtone.” Tap that.
  6. When you do, the list of iRingPro Ringers available to you will be displayed. Select the one you want.
  7. When you have selected the Ringer, tap the Info icon in the top left. This will return you to the person’s contact information.
  8. Tap the Done icon in the top right and you will have succeeded in assigning a new Ringer to that person.

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How to give iRingPro iPhone Ringtones as a Gift

iRingPro iPhone Ringtone Collections make great gifts for the iPhone owners on your list. To give the gift of iRingPro:

  1. Simply purchase the iRingPro iPhone Ringtone Collection that you wish to give, as though you were purchasing it for yourself.
  2. Once your order has been approved, you will receive an email that includes a temporary link, and simple instructions for downloading the iRingPro iPhone Ringtone Collection. IMPORTANT: Do not click the link in this email. It can only be clicked once.
  3. You may now forward this email to your gift recipient in its entirety, OR you may COPY/PASTE the link and instructions into an email of your own, and send the gift to your recipient.

Upon receiving your emailed gift, your recipient will be able to download and install the iRingPro iPhone Ringtone Collection as though they had purchased it themselves.

Give the gift of iRingPro.




iRingPro Refund & Return Policy

If you are experiencing any ringtone-related technical issues, if you purchased the wrong format, or if there was any problem downloading the product, please contact us with as much detail as possible, and we will assist you in correcting any problem right away.

PLEASE NOTE: Once you have downloaded any iRingPro product, we unfortunately have no way of accepting returns. Further, any refund otherwise authorized through our e-commerce provider, Kagi, in no way invalidates iRingPro's License Agreement. By agreeing to download iRingPro ringtones, you remain legally bound to it's terms.

Please review the License Agreement here >




Get more information

If you would like more information about the ordering process, security or privacy, etc. Please visit Kagi FAQ.

If you would like to view the details of a specific payment that you made, please use our easy online Order Tracking System. It is available 24 hours a day, seven days a week.

If you require technical assistance, or information related to installation of your iRingPro Ringers, please contact iRingPro via email: Contact Us.

If you require technical assistance, or information related to your confirmation email, or are having problems downloading your order, or for problems related to payment or delivery of your order, you may contact Kagi directly via phone or email: Contact Info.

If you have questions or comments for Hladecek, LLC, or for PRESS INQUIRIES, please contact us via phone or email: click here.

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